Frequently Asked Questions
Transparency and master-level precision are the core foundations of our business. Backed by nearly 20 years of deep custom shutter experience across San Diego County, we have compiled answers to the most common questions regarding material engineering, design configurations, and our lean value structure.
If you have a unique architectural window setup or a project timeline question that isn’t answered below, please use the contact page and send us your question
How long will it take to get my custom shutters built and installed?
“Because every shutter is custom-engineered to your exact window frames, timelines depend on the material line you choose. We partner with elite local fabricators for express turnaround times when speed is your priority. We also offer premium global manufacturing lines that provide exceptional value but require a typical 6 to 8-week production and transit window. We will review all timeline options during your free consultation.”
How long does the installation process take for shutters?
The installation process typically takes between 1 to 3 hours, depending on the number of windows and the complexity of the installation. We strive to complete the job efficiently while ensuring high-quality workmanship.
Do you provide free consultations for your services?
Yes, we offer free consultations to discuss your shutter needs, preferences, and budget. Our team will guide you through the options available and help you make an informed decision.
What is the warranty on your shutters?
“We believe your custom window treatments should be a permanent investment in your home. Because we intentionally avoid generic, off-brand suppliers, our collections are backed by comprehensive manufacturer warranties from the industry’s most reputable fabricators. Depending on your specific choice of material, your custom shutters are protected against structural defects, warping, cracking, or peeling for up to 25 years or a limited lifetime. During our design consultation, we will provide you with the exact, written warranty documentation for your chosen collection so you have total, long-term peace of mind.”
Can custom shutters be installed on specialty window shapes, French doors, or sliding patio doors?
“Absolutely. Backed by nearly 20 years of industry engineering experience, we custom-fit shutters to virtually any architectural feature. This includes geometric arches, angles, and custom ‘dignity cutouts’ that curve perfectly around your existing French door handles without obstructing daily operation. We also specialize in smooth bypass and bi-fold track systems for sliding patio doors.”
Which shutter material is best for high-moisture rooms like kitchens and bathrooms?
“For areas directly exposed to moisture, high humidity, or steam (like bathrooms, kitchens, and laundry rooms), we recommend our Solid Performance Polymer line. It looks completely identical to painted hardwood but is 100% waterproof and guaranteed never to swell, peel, or crack in wet environments.”
How do I clean and maintain my custom shutters?
“Custom shutters are among the easiest window treatments to maintain. For routine cleaning, simply close the louvers flat and wipe them down with a dry microfiber cloth or duster. For our composite or solid polymer lines, a lightly damp cloth can be used to remove any stubborn smudges. Because they don’t hold onto dust or pet dander like traditional fabric blinds, they are excellent for maintaining clean indoor air quality.”
What are your payment terms and accepted payment methods?
“Because every order is custom-engineered and manufactured exclusively for your home, our standard industry payment structure is a 50% deposit to initiate production and the remaining 50% balance upon final installation completion. We proudly accept Cash, Personal/Business Checks, Zelle, and all major Credit Cards. Please note that credit card transactions will incur a standard 3% processing fee. To maximize your investment value, we recommend cash or check payments.”
What if I change my mind about a Shutter color or style after giving my deposit?
“Your absolute peace of mind is our priority. Because every window treatment we engineer is custom-tailored to your home, we proudly honor and enforce a mandatory 3-business-day cooling-off window (extended to 5 business days for senior citizens). We purposely hold your project files internally for three full days before submitting your order to our manufacturer lines. This gives you complete freedom to review your styling, discuss your choices, or cancel the project for a 100% full refund with absolutely zero penalty.”